What Unplanned Club is for — and what it isn’t.

This policy sits alongside the Terms of Service and the Privacy Policy. The Terms describe the commercial relationship. The Privacy Policy describes what we do with data. This document describes how the product may be used in practice. Breaking it can lead to the same consequences as breaking the Terms.

Who this covers

This policy applies to anyone who accesses or uses Unplanned Club — employees of a customer workspace, guests invited into one, administrators configuring it, and developers building on our APIs. It covers everything you do on the product: posts, comments, photos, videos, voice notes, profile content, files, links, reactions, RSVPs, direct messages, group chats, club content, API calls, and the way you interact with other people.

If you run a workspace, you are responsible for the behavior of the people you let into it. That includes setting reasonable rules, removing accounts that no longer belong, training your admins to act on reports, and following up when your own people raise concerns. Unplanned Club is a tool. The workplace it sits inside is still yours.

What we expect

Before the list of things you cannot do, the things we hope you will:

• Show up as yourself. Use your real name, a real photo, and the identity your employer issued you. Bring the parts of yourself that are appropriate for a workplace — a hobby, a side interest, a project you are proud of — and let other people do the same.
• Assume good faith. Most things you read on a feed sound colder than they were meant. Ask before you assume. The point of the product is to make colleagues feel less like strangers; that only works if you treat them like people.
• Keep it for the workplace. The audience here is the people you work with. That shapes what fits — a meetup invite, an intro post, a question about the office coffee, a photo from a team offsite. It also shapes what doesn’t.
• Speak up when something is off. Use the in-product report flow, tell your workspace admin, or email us directly. Silence lets bad behavior become culture.

What we don’t allow

The categories below are not exhaustive — they describe the spirit of what we will act on, not the only specific behaviors we will act on. We will use judgment. We would rather be slightly over-protective of the workplace than slightly under.

1. Safety

Workplaces only function when people feel safe in them. The behaviors below are off limits on Unplanned Club, full stop, without regard to intent:

• Credible threats of violence against another person, group, or place — direct, implied, conditional, or as a "joke."
• Content that incites, glorifies, celebrates, or coordinates real-world violence, including against public figures and protected groups.
• Promotion of, recruitment for, or coordination on behalf of a terrorist organization, an organized hate group, or any organization whose primary purpose is mass violence.
• Content that depicts or encourages self-harm or suicide. If you or someone you work with is in crisis, please contact a local emergency number or crisis line. We will work with workspace admins to remove content and connect people with help.
• Detailed instructions or solicitations for activities that pose a serious risk of physical harm to others — weapons, explosives, dangerous drugs, the trafficking of human beings, and the like.

2. Dignity and respect

Workplaces are made of people who didn’t choose to share an office together. That fact alone is enough reason to behave with restraint. The following are off limits:

• Hateful conduct or content directed at someone because of who they are — race, ethnicity, national origin, caste, religion, gender, gender identity, sexual orientation, disability, age, or anything in that family. This includes slurs, dehumanizing language, and "jokes" whose punchline is a protected group.
• Bullying, sustained personal attacks, public shaming, pile-ons, and the systematic targeting of a specific person across posts, comments, and chats.
• Sexual advances, sexual commentary, or unwanted personal contact directed at someone who has not invited it. The standard is the recipient’s standard, not the sender’s.
• Sexually explicit content. Workplace-appropriate dress and tone is the expectation; this is a tool people use during the working day on company infrastructure.
• Content that sexualizes minors or anyone presented as a minor. There is no good-faith reading of this on a workplace tool, and we report it to the authorities when we find it.

3. Privacy and personal information

The product is built around the assumption that what coworkers share in here stays between coworkers. That assumption only holds if everyone helps protect it:

• Do not post another person’s private information without their explicit consent — home address, personal phone number, personal email, government-issued identification, immigration status, medical history, sexual identity, or anything whose disclosure could put them at risk.
• Do not take a screenshot, recording, or excerpt of someone else’s post, message, or photo and share it outside the workspace without their permission. The Privacy Policy describes the expectation; this policy is how we enforce it.
• Do not post content captured in a non-public setting (a meeting, a 1:1, a private channel) when the people in it have not agreed to its being shared.
• Do not use the product to surveil, track, or build a profile of another member beyond what the product surfaces to you by design.

4. Authenticity and identity

The value of Unplanned Club depends on the people on it being who they say they are. The following undermines that and is not allowed:

• Pretending to be someone you are not — a colleague, an executive, a customer, an Unplanned Club employee, or anyone else — in a way that could mislead.
• Maintaining a second account to evade an enforcement action, to harass someone, or to give the impression of a larger audience than actually exists.
• Sharing account credentials, transferring an account to another person, or letting an automated system pose as a human user.
• Posting AI-generated, edited, or synthetic media that depicts a real person — a colleague, a public figure, anyone — in a way that could be mistaken for authentic. If the media is generative, label it. If you are unsure whether to post it, don’t.
• Using a workspace, club, or profile as a front for a fictional persona, marketing campaign, or community that is not what it presents itself as.

5. Trust and integrity

The product is for the work, the team, and the texture of the working day. It is not a marketing channel, a recruiting funnel, or a fraud surface. Off limits:

• Spam, bulk unsolicited messages, repetitive posts, automated mass-engagement, or any other tactic designed to reach an audience that has not opted in.
• Fraud and scams — phishing, fake invoices, payment redirection, gift-card schemes, romance scams, fake-CEO requests, fake-IT-helpdesk requests, anything in that family. Treat any unexpected request for money, credentials, or sensitive data as suspicious until proven otherwise, and report it.
• Recruiting current members of the workspace away from their employer through the product, unless your role specifically authorizes it.
• Sustained commercial activity unrelated to the workspace — paid promotion, multi-level marketing, gambling, the sale of regulated goods (drugs, firearms, tobacco, alcohol where prohibited), or adult content.
• Posting content you do not have the right to share, including copyrighted material used without permission and confidential information that belongs to someone else — another employer, a former employer, a vendor, a customer.
• Using the product to organize behavior that would itself violate this policy or the law — coordinated harassment, brigading a person or group, market manipulation, voter or election interference.

6. The service itself

Don’t break the product or use it as a weapon against the people who depend on it:

• Uploading or transmitting malware, ransomware, spyware, or any code intended to damage, disrupt, or gain unauthorized access to a system.
• Probing, scanning, or testing the security of Unplanned Club without a written agreement. Coordinated disclosure is welcome — write to support@unplannedclub.com.
• Interfering with the service, other users, or the underlying networks — including denial-of-service attempts, flooding endpoints, or holding accounts in a degraded state on purpose.
• Circumventing access controls, rate limits, quotas, billing, or any feature designed to constrain how the product is used.
• Scraping, harvesting, or otherwise collecting data about members beyond what the product is designed to expose to you, whether by hand or by automation.
• Using the API for anything other than what was agreed at the time the credentials were issued. Rate limits, retry behavior, and data residency rules apply to automated callers as much as they apply to people.
• Training third-party machine learning models on customer content without an explicit written agreement that permits it.

How we act when this is broken

Enforcement is graduated. Most reports end at the first step. We escalate when behavior is severe, repeated, or both. The order, roughly, is:

1. A note to the workspace admin. Many violations are isolated and resolve with a single conversation. We tell the workspace admin what we saw and let them handle it internally first.
2. Content removal. We remove the specific post, comment, photo, video, or message that violates the policy. The author is notified. The action is logged in the workspace audit trail.
3. Visibility reduction. Where removal isn’t proportional, we may limit how widely a post is distributed inside the workspace — for example, excluding it from the surface that auto-distributes to people outside the author’s immediate audience.
4. Account restrictions. We may temporarily limit specific capabilities of an account — posting to the feed, creating clubs, organizing meetups, sending direct messages, joining new spaces — while leaving the rest of the account usable.
5. Account suspension. The account is locked. The person can still read their own message history if their workspace permits it, but cannot post, comment, or message.
6. Workspace suspension. If a customer workspace is, as a whole, being used in violation of this policy and the customer has not corrected it after notice, the entire workspace can be suspended.
7. Termination. Termination of the individual account, and — in extreme or repeated customer-level cases — termination of the customer’s subscription under the Master Subscription Agreement.

We will tell the workspace admin what we did and why, unless we are legally prevented from doing so or the disclosure would itself put someone at risk. Where the affected member is the workspace admin, we will tell their successor or, in the absence of one, the customer’s legal contact.

Urgent threats to safety, active security incidents, content that is illegal on its face (most clearly, child sexual abuse material), and time-sensitive legal orders can short-circuit the ladder above. In those cases we will act first and explain afterwards.

Reporting something

If you see something on Unplanned Club that breaks this policy, tell us. The quickest path is the in-product report flow — every post, comment, message, profile, and club has a "Report" option that routes the item, the surrounding thread, and the relevant context to our trust-and-safety team. Reports are read by a person.

If you would rather report by email, write to support@unplannedclub.com with a description of what you saw, where you saw it, and any context that would help us understand it. Include screenshots where you can, and the workspace and approximate time so we can locate the original.

For security vulnerabilities specifically, please use support@unplannedclub.com and we will respond with our coordinated disclosure process. For matters that affect a workspace internally — a colleague’s post you would rather not see, a club you want removed, a member who should no longer be there — start with your workspace admin first.

You can report a member of your own workspace without their knowing it was you. Workspace admins do not see the reporter’s identity on routine reports unless required by law to disclose it, and they are bound by the same anti-retaliation expectations that govern any other workplace concern.

Appeals

If we take an enforcement action against your account, your content, or your workspace and you believe we got it wrong, you can ask us to reconsider.

• How to appeal. Reply to the email that notified you of the action, or write to support@unplannedclub.com within 30 days. Tell us what was removed, restricted, or suspended; why you think the decision was wrong; and anything you would like us to consider that the original review may not have seen.
• Who reviews it. A different person from the one who made the original decision reviews the appeal. For decisions that affect a customer workspace as a whole, a member of our leadership signs off on the review.
• How long it takes. We aim to respond to appeals within 10 working days. Where we can’t — usually because the appeal requires additional context from the workspace or external parties — we will tell you that and give a revised timeline.
• What can change. We may reverse the decision, narrow it, or leave it in place. We will tell you which, and why, in writing.
• What can’t be appealed. Decisions that are required by law (for example, content removed in response to a valid legal order) and decisions that are required by a customer’s contractual instructions (for example, an admin deactivating an account when an employee leaves the company) are outside our discretion. We will explain that when it applies.

Government and legal requests

We sometimes receive requests from law enforcement, courts, or regulators that touch this policy — for example, a request to preserve content, identify an account, or remove a specific post. We treat those requests the way the Privacy Policy describes: we require the right form of process, we narrow what we hand over to what the request actually requires, and we tell the affected customer where the law allows it. The path for those requests is support@unplannedclub.com.

Changes

We may update this policy as the product changes, as patterns of misuse change, or as the law changes. The updated version is posted here with a new effective date. For changes that meaningfully expand what is off limits or that affect a customer’s obligations, we notify workspace admins by email before the change takes effect.